MAINTENANCE OF IT STRUCTURES 

Computer equipment and software support on a regular basis is one of the main activities of our company. Our team is a team of qualified specialists in various IT specializations, which solve problems on demand. We provide a full range of services from planning to the creation and support of information systems and their individual components. More than 20 years in IT were not in vain. Maintenance of software and hardware complexes in our understanding - a reliable service, proven solutions, high quality and mutually beneficial cooperation with the customer

The modern world cannot be imagined without information technology. Moreover, today's business involves a large amount of computer equipment and information systems. However, any computers require service and comprehensive technical support. And the more complex equipment and techniques are used, the higher the professionalism required.

Computer equipment is a set of case studies of your IT structure, or building it from scratch. This is modernization proposals, increasing fault tolerance, the introduction of advanced technologies, in general - all actions for the availability of whole IT structure.

Содержание своего полноценного штата ИТ-cпециалистов может оказаться или слишком дорогим, или малоэффективным. В таких случаях, как правило, выгоднее полностью поручить поддержку ИТ-структуры специализированной компании, сосредоточившись на своем основном, профильном бизнесе.

"AETA-service" ensures uninterrupted operation of your information systems, reduces the risk of failures, optimize the cost of IT infrastructure development and operation, and increase the level of hardware and software reliability.

     SERVICE CATALOGUE of "AETA-Service" includes:  

       CATEGORY      DESCRIPTION
    Users and  
   workstations
  Workstations
  - Diagnosis of breakdowns
  - Replacement of failed components
  - Hardware preventive maintenance
  - Installation of system updates and configuration
  - Installation of new workplaces (in the presence of the equipment)
  - Installation and configuration of workplaces during the office moving
  Users
  - consulting users (OS, software and hardware for standard processes)
  - software settings personalization (user options changes to the standard configuration)
  Specialized software ndard configuration)
  - Accounting and Banking Software (Installing and Upgrading)
  - Industry-specific programs (support and updates)
  - 1C (installing, updating)
          Servers   - Hardware diagnostics and repair
  - Software settings and OS update
  - Regular copy creation of core databases
  - monitoring services configure (availability of space on the server, the availability of resources, etc.)
  - backups
  - Antivirus protection
  - Installation of security updates
      Peripheral
        devices
  Office equipment (printers, multifunction devices, scanners)
  - Installation and configuration
  - Support for printing \ network scanning
  IP phones, analog phones, fax machines, analog gateways
  - Installation and configuration
  - Minor repairs
  - Individual settings programming
  Network equipment (wi-fi routers, switches, media converters)
  - Installation and Configuration
  - Minor repairs
  - Programming the Network Settings
  Uninterruptible Power Systems
  - Installation and Configuration
  - Minor repairs
      Communication
      with contractors
  Internet
  - Maintenance of office equipment \ refill cartridges
  - Support of the warranty and post-warranty repair of equipment
  - Specialized software n>

  • Free initial audit in case of signing the contract; 
  • Assist in the selection of computer hardware, supplies and office equipment, as well as in the installation of licensed software and the selection of optimal licensing; 
  • Delivery of computer equipment.

SERVICES 

As part of any service, "AETA-Service" provides the following:

  • Free initial audit in case of signing the contract;
  • User consultation by phone, remote administration, works on customer site if the service cannot be provided remotely;
  • Individual service options prescribed in the Agreement. Depending on customer needs, we offer a variety of conditions for cooperation - from the remote proactive monitoring and implementation of the current works, to the urgent visits of a specialist on client site;
  • Assist in the selection of computer hardware, supplies and office equipment, as well as in the installation of licensed software and selection of the optimal licensing; 
  • Delivery of computer equipment.
For more information about the computer hardware and software maintenance, please contact us via the feedback form
[PLEASE ADD LINK TO ENG CONTACT FORM].

HOW COST IS FORMED?

Cost is formed based on the level of service, scope of services and the number of users. To estimate the cost of your IT-structure maintenance, take the opportunity to get free IT-audit. There are some options in the contract of IT-structure service:

1. The obligation of the parties do not disclose commercial information, which became known during discharge period.
2. Individually for each client will be agreed the level of required support:

  •  Complex IT support.
  •  Support of specific servers, the most problematic computers or specific pieces of equipment.
  •  Support of network connections, email services, IP telephony and Internet access.
  •  Support of certain programs or software.
  •  Other options based on the objectives, set by our clients.

3. Also, we provide recommendations to improve the IT structure of the customer. This allows our clients to be always aware of the situation concerning the accomplished work and innovations of the IT industry